The RPTA operates a customer service, marketing and long-range transit planning operation from headquarters in downtown Phoenix which is shared among all Valley Metro member cities. Circulator service in Glendale is operated by the city of Glendale directly, the Scottsdale Trolley circulators are contracted by the city of Scottsdale, and intra-city paratransit service in the cities of Glendale and Peoria are operated by the respective cities directly. The two largest operators of bus service are the city of Phoenix and the Regional Public Transportation Authority (operating multi-city routes and services primarily in Mesa, Chandler, Gilbert, and Tempe). Each city appoints a representative to the RPTA board of directors, and a chairman, vice chairman, and treasurer are voted on amongst the board members for a one-year term. These cities have agreed to participate in Valley Metro as a unifying brand name to streamline service and reduce confusion among riders. Most services are separately funded and operated by individual cities and suburbs in the greater Phoenix region. Valley Metro is a membership organization. In 2022, the combined bus and rail system had a ridership of 16,625,900, or about 53,300 per weekday as of the fourth quarter of 2022. Within the system, it is divided between Valley Metro Bus, which runs all bus operations, and Valley Metro Rail, which is responsible for light rail operations in the Valley. The Valley Metro Regional Public Transportation Authority, more popularly known as Valley Metro, is the unified public brand of the regional transit system for the Phoenix metropolitan area.

Valley metro bus schedule